CONTACT US

Contact THANONCE

Questions about a lamp, delivery, or an existing purchase? Reach out using the details below, and our customer service team will help you with the next steps.

Email us: service@thanonce.com
Call us: +852 9628 7419

We usually respond within 1–2 business days. Weekends and public holidays are excluded from this timeframe.

Help Us Find Your Order

If you are contacting us about a purchase, include your order number, the email address entered at checkout, and a brief description of your question. If an item arrived damaged or incorrect, clear photos can help us understand the issue.

Before Returning an Item

Please email us before sending a return. Once your request has been reviewed, we will provide the relevant instructions and confirm where to send your parcel.

Our business address below should not be used for returns unless our customer service team has confirmed it for your request.

Business Information

THANONCE is operated by Hong Kong Bochen Technology Limited.

Business address:
RM 91, 1/F, BLK 2 CAMELPAINT BLDG
62 HOI YUEN RD, KWUN TONG
HONG KONG