TERMS OF SERVICE
These Terms explain the conditions for shopping with THANONCE and using our website. The store is operated by Hong Kong Bochen Technology Limited, referred to below as “we,” “us,” or “our.”
Please read these Terms before placing an order. By completing a purchase, you agree to the terms applicable to that transaction.
Shopping with THANONCE
You must be legally able to enter into a purchase agreement and authorised to use the payment method you select.
Please provide accurate contact, billing, and delivery details. If information changes or you notice an error, contact us promptly so we can assist where possible.
Our website must not be used for fraud, unlawful activity, unauthorised access, interference with security, or the submission of false or misleading information. We may restrict access where reasonably necessary to address misuse or protect our customers and systems.
Understanding Our Products
THANONCE offers decorative lighting and home accents. Product pages provide the relevant descriptions, dimensions, materials, and available options.
Photographs and screen settings can affect how colours, finishes, and lighting effects appear. The appearance of an illuminated product may also vary with room lighting, placement, and surrounding surfaces.
Minor variations do not remove your right to receive goods that match their description and meet applicable quality requirements.
Before ordering, review the listed dimensions, power source, and any information about included accessories. Follow the instructions supplied with your product and use a compatible power source.
Prices, Checkout, and Payment
The price and currency applicable to your purchase will be displayed during checkout. Any shipping charges, taxes, or other charges we collect will be shown before you submit the order.
Prices may change for future purchases. A later price change does not alter the price of an order already accepted.
Where promotional offers are available, any eligibility requirements, exclusions, or expiry dates will be stated with the offer.
Payments may be handled by third-party payment providers. Their terms and privacy notices may apply to the payment services they supply.
Order Confirmation and Acceptance
After checkout, you may receive an automated acknowledgement confirming that we have received your order. Unless it expressly states otherwise, this acknowledgement does not mean that the order has been accepted.
We accept your order when we send a dispatch confirmation, unless we explicitly confirm acceptance earlier.
Before acceptance, we may decline or cancel an order for a reasonable reason, such as unavailable stock, unsuccessful payment authorisation, a material pricing error, or suspected fraud. Where appropriate, we will contact you to explain the issue.
If we discover an error affecting your order, we will not charge a higher price without your agreement. If an order is cancelled after payment has been collected, we will refund the amount paid for the cancelled items and any related delivery charges due back to you.
Once an order has been accepted, any cancellation by us remains subject to applicable law and your consumer rights.
Delivery and After-Sales Support
Our Shipping Policy explains processing times, estimated delivery periods, shipping fees, tracking, and assistance with delivery issues.
Our Returns & Refunds Policy explains how to request a return, report damaged or incorrect goods, seek a refund, or ask about exchanges and cancellations.
Please review these policies before ordering. Delivery estimates are not guaranteed arrival dates unless we expressly agree otherwise. Nothing in these policies removes rights or remedies available to you under applicable law.
Website Content and Intellectual Property
Text, images, graphics, branding, and other materials displayed on this website may be protected by intellectual property laws. Rights belong to their respective owners.
You may browse the website and retain information reasonably needed for your personal shopping and order records. Reproducing, distributing, modifying, or commercially exploiting protected material requires permission from the relevant rights holder, except where permitted by law.
The appearance of material on our website does not grant a licence to use any third-party trademark, image, or other protected content.
External Services and Privacy
We use service providers to support functions such as website operation, payments, and delivery. Where you access an independent third-party website or service, its own terms and privacy practices may apply.
This does not remove our responsibilities to you for the goods and services we agree to provide.
Our Privacy Policy explains how personal information is handled in connection with browsing, purchases, and customer support. Acceptance of these Terms does not replace any separate consent required for marketing or other data uses.
Availability and Responsibility
We take reasonable steps to keep the website operating accurately and securely, but temporary interruptions, technical faults, or maintenance may occur.
To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the purchase agreement was made, or business losses arising from purchases made for personal use.
Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited. Your mandatory rights regarding product description, quality, fitness for purpose, and available remedies remain unaffected.
Applicable Law
These Terms and purchase agreements with THANONCE shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
This choice of law does not deprive you of mandatory consumer protections that apply in your place of residence. It also does not restrict any right you may have under applicable law to bring a claim before a competent court in your own jurisdiction.
If a concern arises, please contact us so we can try to resolve it with you.
Updates and Interpretation
We may update these Terms as our services or legal requirements change. Revisions will be published on this page and will apply to future use and purchases.
The version in effect when you place an order will apply to that purchase, unless a change is required by law or agreed with you.
If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Contact the Store Operator
Questions about these Terms can be sent to:
Email: service@thanonce.com
Phone: +852 9628 7419
We generally respond to enquiries within 1–2 business days, excluding weekends and public holidays.
Hong Kong Bochen Technology Limited
RM 91, 1/F, BLK 2 CAMELPAINT BLDG
62 HOI YUEN RD, KWUN TONG
HONG KONG