FAQ
What can I find at THANONCE?
Explore decorative lamps and home accents inspired by animals, nature, and playful designs. Our collection includes pieces for bedside tables, shelves, living spaces, and thoughtful gifts.
What should I check before choosing a lamp?
Review the product page for dimensions, materials, power requirements, and available options. Check what is included with your selected option, including whether batteries, cables, or adapters are supplied.
If anything is unclear, email service@thanonce.com before ordering.
Will the colours and lighting match the photographs?
Photography, screen settings, and the lighting in your room can affect how a product appears. Its glow may also look different depending on placement and surrounding surfaces.
Please use the written specifications alongside the images when choosing a product. If an item appears materially different from its description, contact us for assistance.
Which payment options are available?
The payment methods supported for your order appear at checkout. Options may vary by location and payment provider, so please check the available choices before completing your purchase.
Orders & Delivery
How soon will my order arrive?
Order preparation generally takes 1–3 business days after successful payment. Estimated delivery is then 14–21 days after dispatch.
Processing and transit times are separate. Holidays, busy periods, customs checks, and carrier disruptions may extend these estimates. Please see our Shipping Policy for details.
How much does shipping cost?
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Orders below $60.00: $7.99 shipping
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Orders of $60.00 or more: Free shipping
The applicable delivery charge is displayed at checkout before payment.
Where can I find my tracking details?
When tracking is available, we will send the details after dispatch. The carrier may need time to receive and scan your parcel before updates appear.
Can I correct an address or cancel a purchase?
Email service@thanonce.com as soon as possible with your order number and the change you need.
We will try to help, but amendments and cancellations may no longer be possible once preparation or dispatch is underway.
What if tracking says “delivered” but I cannot find the parcel?
Check the delivery area and any safe place where the parcel may have been left. Contact the carrier for further delivery details.
If you still cannot locate your order, contact us with your order number and tracking information so we can assist.
Returns & Order Problems
What should I do about a damaged, faulty, or incorrect item?
Contact us promptly with your order number, a description of the problem, and clear photographs of the product and packaging where relevant.
Please wait for our instructions before returning the item so we can confirm the appropriate arrangements.
Can I return a purchase if I change my mind?
You may request a return for an eligible item within 30 days of delivery, subject to our Returns & Refunds Policy.
Items should be unused and in their original condition, with the supplied accessories and components. Please include the original packaging where possible and provide proof of purchase.
Who pays for return shipping?
Customers are responsible for shipping costs for change-of-mind returns.
If we confirm that an item arrived damaged, defective, or incorrect, we will cover reasonable return shipping costs where a return is required. Contact us first to confirm the arrangements.
Where do approved returns go?
After contacting us and receiving return instructions, send approved returns to:
Hong Kong Bochen Technology Limited
RM 91, 1/F, BLK 2 CAMELPAINT BLDG
62 HOI YUEN RD, KWUN TONG
HONG KONG
Include your order number inside the parcel so we can identify your return.
How are refunds paid?
After an eligible return is received and inspected, we will notify you of the refund status.
Approved refunds generally go back to the original payment method. Your bank or payment provider may need additional time to display the funds after processing.
About the Store & Customer Support
Who is behind THANONCE?
THANONCE is operated by Hong Kong Bochen Technology Limited, based at the Hong Kong address listed above.
How do I reach your team?
Email: service@thanonce.com
Phone: +852 9628 7419
We generally respond within 1–2 business days, excluding weekends and public holidays. For order enquiries, include your order number and the email address used at checkout.