PAYMENT POLICY
Before completing a purchase with THANONCE, you can review your order total and choose from the payment options offered at checkout. This page explains payment verification, currency conversion, and how to get help with a transaction.
Choosing How to Pay
Please refer to checkout for the payment methods available for your order. These may include credit cards, debit cards, and supported digital payment services.
The options displayed may depend on your location, device, and the services supported by our payment providers. A payment method mentioned elsewhere on the website may not be available for every transaction.
Reviewing and Authorising Your Payment
Before submitting payment, check your selected items, billing details, shipping charges, and final total.
By completing the payment step, you confirm that you are authorised to use the selected payment method and authorise payment of the total displayed.
Your bank or payment provider may request additional authentication. Transactions may also undergo verification and fraud-prevention checks before processing is completed.
A payment authorisation or pending charge alone does not confirm that your order has been accepted. Order acceptance is explained in our Terms of Service.
How Payment Information Is Handled
Transactions are processed through third-party payment services. Information entered during payment may be collected directly by the relevant provider and handled under its own terms and privacy practices.
The payment information available to THANONCE depends on the provider and payment method. It may include transaction references and payment status rather than complete card details.
Please do not send your full card number, security code, account password, or one-time verification code to our customer service team.
Currency and Provider Fees
Review the currency displayed at checkout before paying.
If your account uses another currency, your bank or payment provider may apply its own exchange rate and charge conversion or international transaction fees. These charges are set by the provider and are outside our control.
Contact your bank or payment provider if you need to confirm its exchange rates or fees before purchasing.
If Payment Does Not Go Through
An unsuccessful payment can occur for several reasons. Before trying again, check that:
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Your card or payment account details are correct
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Your billing address matches your provider’s records
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Your card is valid and sufficient funds or credit are available
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Any required authentication has been completed
If the problem continues, contact your bank or payment provider, or choose another method offered at checkout.
If you see a pending transaction, check its status before making repeated payment attempts. Your provider can explain whether it is a temporary authorisation or a completed charge.
Finding Your Order Confirmation
After a successful checkout, an order acknowledgement should be sent using the contact information you supplied. Please check your spam or junk folder if it does not appear.
If you believe a payment was completed but cannot find your order confirmation, email service@thanonce.com with your checkout email address, transaction date, amount, and any available order or payment reference. Do not include sensitive payment credentials.
Receiving a Refund
Refund eligibility is explained in our Returns & Refunds Policy.
Once approved, a refund will generally be issued to the original payment method. After we process it, the time needed for the credit to appear depends on your bank, card issuer, or payment service.
If a refund has not appeared, contact your provider to check its processing status. You may also contact us for assistance with the refund reference where available.
Reporting a Payment Concern
No electronic payment or online transmission can be guaranteed to be completely secure. If you suspect unauthorised activity on your payment account, notify your bank or payment provider immediately.
For a concern involving a THANONCE order, contact us so we can review the relevant transaction information.
Email: service@thanonce.com
Phone: +852 9628 7419
Our usual response time is 1–2 business days, excluding weekends and public holidays.
Store Operator
Hong Kong Bochen Technology Limited
RM 91, 1/F, BLK 2 CAMELPAINT BLDG
62 HOI YUEN RD, KWUN TONG
HONG KONG