Privacy Policy

This policy describes how THANONCE, operated by Hong Kong Bochen Technology Limited, handles personal information in connection with our website, purchases, and customer support.

In this policy, “we,” “us,” and “our” refer to the company operating THANONCE.

Information Connected to Your Shopping Experience

The information we collect depends on how you interact with us.

When you make a purchase, we may collect your name, billing and delivery addresses, email address, telephone number, and order details. We use this information to process the transaction, arrange delivery, provide updates, and manage returns or refunds. Without the information needed to fulfil an order, we may be unable to complete your purchase.

When you contact us, we may keep your messages, order references, photographs you provide, and other information needed to respond to your enquiry.

When you browse our website, we may receive technical information such as your IP address, browser and device type, pages visited, and interactions with the site. This information helps us operate the website, understand its performance, improve navigation, and identify security issues.

Payment information may be collected and processed directly by third-party payment providers. The information available to us depends on the payment method and provider; it may include payment status and transaction references rather than complete card details.

Other Reasons We Use Information

In addition to fulfilling purchases and answering enquiries, we may use relevant information to:

• Maintain and improve our website and services

• Investigate suspicious transactions and help prevent fraud

• Keep business and transaction records

• Resolve disputes and protect legal rights

• Comply with applicable legal obligations

• Provide marketing communications where permitted and with consent where required

We will obtain any consent required before using personal information for a new purpose that is not covered by the original collection purpose.

Cookies, Analytics, and Advertising

Our website may use cookies and similar technologies to support shopping functions, remember preferences, and understand how visitors interact with our pages.

Where enabled, analytics and advertising tools may also collect information about browsing activity to measure campaigns or personalise advertising. These tools may be provided by third parties.

You can manage cookies through your browser settings and any privacy controls made available on our website. Where applicable law requires consent for non-essential cookies or similar technologies, we will request that consent.

Blocking certain cookies may prevent some features, such as remembering your basket or preferences, from working properly.

Service Providers and Other Disclosures

We may disclose relevant information to providers that support our business, including website hosting and e-commerce platforms, payment processors, delivery companies, customer support services, and security providers.

Where applicable, analytics and marketing providers may receive information to support the activities described in this policy, subject to any required consent or privacy choices.

We may also disclose information to comply with legal requirements, respond to lawful requests, investigate fraud, resolve disputes, or protect our customers and business.

Processing Across Borders

Our business is based in Hong Kong, and some service providers may operate in other locations. Your information may therefore be stored or processed outside the country or region where you live.

Where applicable, we will use the safeguards required by law for these transfers. Privacy protections in other locations may differ from those in your home jurisdiction.

Keeping and Protecting Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, meeting recordkeeping obligations, and resolving disputes. Retention periods vary according to the information involved and applicable requirements.

We use reasonable administrative, technical, and organisational safeguards to protect the information we handle. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Choices and Requests

Depending on your location and the laws that apply, you may have rights to request access to or correction of your personal information. You may also have rights to request deletion, restrict or object to certain processing, obtain a copy in a portable format, or withdraw consent.

Where applicable, you may have additional rights relating to targeted advertising or the sale or sharing of personal information, as those terms are defined by local law.

To make a request, email service@thanonce.com. We may ask for information reasonably needed to verify your identity before acting on it. Some requests may be subject to legal exceptions, including requirements to retain transaction records.

You may also raise a concern with the privacy regulator responsible for your jurisdiction.

Email Preferences

Where we offer promotional emails, we will obtain your consent when required before using your information for direct marketing.

You can stop receiving promotional emails by using the unsubscribe link in those messages or contacting us. Opting out of marketing does not stop necessary communications about purchases, deliveries, refunds, or customer service requests.

Information About Children

Our store is intended for a general adult shopping audience and is not directed at children.

We do not knowingly collect children's personal information in violation of applicable law. If you believe a child has provided information that we should not hold, please contact us so we can investigate and take appropriate action.

Updates to This Policy

We may revise this policy to reflect changes to our services, data practices, or legal obligations. The updated policy will appear on this page. Where required, we will provide additional notice or request consent for relevant changes.

Privacy Contact

For questions about this policy or requests concerning your personal information, contact:

Hong Kong Bochen Technology Limited
Operator of THANONCE

Email: service@thanonce.com
Phone: +852 9628 7419

Business address:
RM 91, 1/F, BLK 2 CAMELPAINT BLDG
62 HOI YUEN RD, KWUN TONG
HONG KONG

General enquiries are usually answered within 1–2 business days, excluding weekends and public holidays. Formal privacy requests may require additional time and will be handled within the timeframe required by applicable law.