RETURN & REFUND POLICY

If your THANONCE purchase is not right for you, or an item arrives with a problem, please get in touch. Below is how to request a return, report an issue, or ask about a refund.

Start Your Return Within 30 Days

You may request a return for an eligible item within 30 days of delivery.

Items should be unused, in their original condition, and accompanied by proof of purchase. Please include the original packaging where possible, along with any accessories or components supplied with the product.

Products showing damage caused after delivery, alterations, or improper use may not qualify for a change-of-mind return. These conditions do not limit your rights regarding faulty, damaged, or incorrectly supplied goods.

Contact Us Before Posting Your Parcel

Email service@thanonce.com with your order number, the product you wish to return, and the reason for your request. Include clear photographs if they help explain the issue.

We will review your request and provide the next steps. Please wait for return instructions before sending anything back, as parcels sent without prior contact may be difficult to identify or process.

For approved returns, our return address is:

Hong Kong Bochen Technology Limited
RM 91, 1/F, BLK 2 CAMELPAINT BLDG
62 HOI YUEN RD, KWUN TONG
HONG KONG

Pack the item securely and include your order number inside the parcel so we can match it to your request.

If Something Arrives Wrong

Please inspect your order when it arrives. If a product is damaged, faulty, or different from what you ordered, contact us promptly with:

• Your order number

• A brief explanation of the problem

• Clear photos of the product

• Photos of the packaging, where relevant

We will review the information and help arrange an appropriate resolution. Please contact us before paying to return an affected item so we can confirm the return arrangements.

Return Costs

For change-of-mind returns, customers are responsible for return shipping costs.

If we confirm that an item arrived damaged, defective, or incorrect, we will cover reasonable return shipping costs where a return is required and confirm the arrangements with you in advance.

Original delivery charges are generally non-refundable for change-of-mind returns, except where applicable law requires otherwise.

How Refunds Are Handled

After your return arrives, we will inspect it and let you know whether the refund has been approved.

Approved refunds will generally be sent to the payment method used for the original purchase. Your bank, card issuer, or payment provider may need additional time to display the credit after we process it.

Choosing a Different Product

If you would prefer another item or style, contact us first. Depending on availability and your circumstances, we may arrange an exchange or ask you to return the original item and place a new order.

Cancelling or Changing an Order

Please contact us as soon as possible if you need to cancel or amend a purchase. We will try to accommodate your request, but we cannot guarantee changes once processing or dispatch is underway. If cancellation is no longer possible, we can explain the applicable return options.

Need Assistance?

Email: service@thanonce.com
Phone: +852 9628 7419

We generally respond within 1–2 business days, excluding weekends and public holidays.

THANONCE is operated by Hong Kong Bochen Technology Limited, located at the address listed above.

This policy does not affect any consumer rights you may have under applicable law.