SHIPPING POLICY

At THANONCE, we want you to know what to expect from checkout to delivery. Below you will find our shipping charges, estimated timelines, and how to get help with your parcel.

Shipping Costs at a Glance

Order Value	Shipping Charge
Below $60.00	$7.99
$60.00 or more	Free shipping

Shipping charges are displayed at checkout before you complete your purchase. If a special shipping promotion applies, its conditions will be shown with the offer.

From Payment to Delivery

Preparing your order: Please allow 1–3 business days after successful payment for order processing. Preparation may take longer during public holidays, promotional periods, or unusually busy periods.

In transit: Estimated delivery is 14–21 days after dispatch. This is separate from the processing time above.

Delivery estimates are not guaranteed arrival dates. Actual transit times can vary by destination and may be affected by customs checks, carrier disruptions, severe weather, public holidays, or incomplete delivery details.

Following Your Parcel

When tracking is available, we will provide a shipping confirmation with your tracking number after dispatch.

Tracking updates may not appear immediately. Please allow time for the carrier to receive and scan the parcel before checking again.

Check Your Delivery Details

Before placing an order, review your shipping address and contact information carefully.

If you need to correct a mistake, email service@thanonce.com as soon as possible with your order number and the correct details. We will try to help, but an address change may no longer be possible once preparation or shipment is underway.

When a Delivery Needs Attention

Damaged parcel or incorrect item

Please check your purchase upon arrival and contact us promptly if something is wrong. Include your order number, a short explanation, and clear photographs of the item and packaging where relevant. These details help us assess the issue and advise you on the next steps.

Marked as delivered but not found

Check the delivery area and any safe place where the parcel may have been left, then contact the carrier for delivery details. If you still cannot locate it, let us know so we can assist.

Delayed delivery

If your order has not arrived within the estimated timeframe, contact us with your order number and any available tracking information so we can help review its status.

Contact and Business Details

For shipping questions or assistance with an order:

Email: service@thanonce.com
Phone: +852 9628 7419

Our usual response time is 1–2 business days, excluding weekends and public holidays.

THANONCE is operated by Hong Kong Bochen Technology Limited.

Business address:
RM 91, 1/F, BLK 2 CAMELPAINT BLDG
62 HOI YUEN RD, KWUN TONG
HONG KONG

We may revise this policy as our shipping arrangements change. Any updated version will be published on this page.